Q1. Are split train tickets legal?

 

Per the National Conditions of Carriage split train tickets are legal and allowed to be used on all trains serving the UK national rail network.

 

Q2. Will I need to change trains?

 

Only if your original one ticket journey already included a change of trains will you need to change trains. However, should our proprietary journey planner find alternative travel options that cost a lot less, and require an additional change of trains en route during your selected time of travel, we will offer you the alternative in addition to the more expensive direct option.

 

Q3. How can the same rail journey cost less with splitsaver?

 

UK train ticket pricing is fluid and ticket cost is determined by many factors including the time you travel, the availability of discounted tickets, multiple train companies operating different parts of your route, etc. When you perform a fare search on the splitsaver journey planner our system looks for all available combinations of tickets that could greatly reduce the price of your journey.

 

For example: If your journey commences during the most expensive peak time travel period but ends during the less expensive off-peak period you are charged the more expensive peak time ticket price for your entire journey when purchasing a single ticket. So what we try do is split your ticket into two parts - one for peak time period and another for the off-peak period - thereby reducing the cost of your journey. You will still travel on the same train, at the same time and most likely in the same seat - the only difference is the same journey will likely cost a lot less.

 

Q4. What happens if there a delay on one of my tickets and I need to change trains?

 

Per the National Conditions of Carriage should one of the trains you travel on be delayed and result in you missing your ticketed connection on the following train you may use your split ticket on the next available train, even if that train falls into a different price zone and your ticket is for a specific train only. Unless you have a flexible ticket this concession only applies if your train is delayed and not if you are late and subsequently miss your scheduled departure. Please note that seat reservations on missed departures do not apply on subsequent trains you may need to travel on.

 

Q5. Can I cancel or amend split tickets?

 

Yes, provided this is allowed by the type of tickets purchased. It is important to remember that any applicable cancellation or amendment fee will apply to each separate ticket making up your split. For information on how to cancel, amend or request a refund on your split tickets please click here.

 

Q6. Do railcard discounts apply to split tickets?

 

Yes, if you have a railcard any discounts you are entitled to for that journey will still apply to your split ticket. What's more, if your railcard allows discounted travel for just part of your journey that discount will still be applied.

 

Q7. Can I split tickets on the London Underground?

 

Unless your journey on the London Underground entails a change of trains, and you exit and and re-enter each station, you cannot split tickets on the London Underground. This does not apply when part of a mainline rail journey is on the London Underground in which instance the relevant London Underground ticket(s) will be included by Split Saver.

 

Q8. Does Split Saver accept Oyster Cards?

 

Split Saver is not able to process payment or issue Oyster Card tickets.

 

Q9. What are eTickets?

 

eTickets are a recently introduced innovation offered by Split Saver that save you from having to queue at a ticket machine or station counter to obtain your tickets. Instead of having a paper ticket you will be emailed and/or sent a link to download a digital ticket for your journey. These e-tickets have exactly the same validity as a paper ticket. When completing your ticket booking we will offer you a choice between regular paper tickets and e-tickets. When traveling with e-tickets it is very important to ensure your mobile device holding copy of the e-ticket has enough charge to display the e-ticket for the full duration of your journey.

 

Q10. What fees are charged by splitsaver.co.uk?

 

Split Saver charges a nominal £1 booking fee on each completed transaction. We will also charge you a small percentage of any additional savings we secure for you from splitting your ticket. We do not charge additional fees for credit card payments. In accordance with our transparent payment policy all charges and fees are clearly displayed, together with your real saving after such fees are deducted, prior to you selecting to proceed with your booking and payment.