Ticket Amendments, Cancellation and Refunds

Depending on the type of train ticket you purchased, and the terms and condition applicable to it, you may be able to cancel and obtain a refund or make changes to / amend your ticket. If you are unsure what type of ticket you have purchased please refer to your email booking confirmation to determine the ticket type that you purchased.

You may request ticket amendments in person at any National Rail station with a staffed ticketing counter. Please note that at a station you will be charged £10 per passenger, per journey plus any increase in ticket cost. Generally travel dates and times on all train tickets are able to be amended, but is important that you are aware of the following:-

a./ You can amend dates and times but NOT the departure point, destination or train operator.
b./ Amendments should be processed within 28 days of the travel date that you wish to amend.
c./ If the fare type paid is no longer available or has changed the cost of the new fare will apply.
d./ You will be charged a £10 administrative fee for refunding your original ticket.

Note: If your ticket is refundable and/or your travel dates are less than 28 days away it may be more economical to cancel your booking and then re-book a new ticket in which instance the destination, origin and train operator do not have to be the same.

By far the quickest and most convenient way to amend, cancel and request a ticket refund is to use our ticket issuer's automated online system that you can access by clicking here (you must already have your ticket booking reference to use their automated system).

Train Cancellations and Delays

If your train has been cancelled by the train operating company and your ticket is completely unused you should be entitled to a full refund.

If your train is delayed, or you experience any other issues with their level of service, you will have to contact the train company, whose information you will find in your booking confirmation, who operated your journey. You could also refer to the National Conditions of Carriage which will explain your rights.

Contact Us

At splitsaver.co.uk we like to hear from our customers and we do pay attention to all feedback we receive from them. To contact us you may visit or write to us (letters are so much nicer than impersonal email) at Split Saver Limited, Level 1, Marina House, Boite 5176, Port Vila, Efate, Vanuatu.

Please note that Split Saver Limited / splitsaver.co.uk do not sell train tickets. What we do is identify the cheapest available travel choices (including all possible split ticket options) for your selected route, date and time before passing your booking request to Raileasy / Trainsplit who complete your reservation and process all payments. As such all enquiries relating to your train tickets must be addressed to Raileasy who you may contact per telephone on (+44)208 989 3437 during their office hours which are 09h30 to 16h00 Monday to Friday, or by email to them To prevent delay in them assisting you please have and quote your ticket booking reference number when contacting them.